Support
We read every message and usually reply within two business days.
Contact us
Email sepiaapps@gmail.com with the name of the app and, if you can, your device and iOS version. That detail helps us reproduce problems quickly.
Managing a subscription
Subscriptions to our apps are billed by Apple, not by us, so they are managed from your device:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Select the app and choose to change or cancel the plan.
Cancelling at least 24 hours before the renewal date stops the next charge. Full terms are on our subscription terms page.
Refunds
All purchases go through Apple, which means Apple issues refunds. Request one at reportaproblem.apple.com using the Apple Account that made the purchase. If Apple declines and you think there has been a mistake, email us and we will help where we can.
Restoring a purchase
If you have reinstalled an app or moved to a new device, open the app's upgrade or settings screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you originally bought with.
Privacy and your data
Our privacy policy explains what we collect and why. To request deletion of any data associated with you, email sepiaapps@gmail.com from the address you used in the app.